Refund policy

Refunds

Refunds cover product cost only, excluding shipping charges.

We have a 14-day return policy from the date of delivery, which means you have 14 days after receiving your item to request a return. Returns are accepted if you have received a damaged, defective, or wrong product, or if the item does not match its description.

To be eligible for a return, your item must be in the same condition that you received it — unworn, unused, with tags intact, and in its original packaging. You'll also need the receipt or proof of purchase.

Return Shipping Return shipping costs are borne by the customer. We recommend using a trackable courier service. Artificcers is not responsible for items lost in return transit.

Restocking Fees We do not charge any restocking fees.

How to Start a Return Contact us at afcr@artificcers.com or WhatsApp +91 7011206413 with your order ID before sending anything back. Items sent back without prior approval will not be accepted.

Returns Address D/601, Raheja Heights, Gen Arun Kumar Vaidya Road, Malad East, Mumbai – 400097, Maharashtra, India

Damages and Issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect, so we can make it right.

Exchanges Return the item first; once accepted, place a new order for the replacement.

Refund Processing Once we receive and inspect your return, we'll notify you of the approval status. If approved, your refund will be processed to your original payment method within 10 business days. If more than 15 business days have passed since approval, contact us at afcr@artificcers.com.