Our Warranty Promise

At Artificcers, every piece is crafted with intention and backed by our unconditional commitment to quality. We offer a lifetime warranty on all our jewellery, covering manufacturing defects and repairs — because a piece made to be passed down deserves care that lasts just as long.

What’s Covered

  • Manufacturing defects in 925 silver fittings
  • Structural issues with clasps, settings, or links arising from a manufacturing fault
  • Gemstone or pearl setting failures under normal wear conditions
  • Prong or bezel failures that cause stone loss under normal use

What’s Not Covered

  • Accidental damage, misuse, or physical impact (drops, bending, crushing)
  • Normal wear and tarnish — silver naturally oxidises over time; this is not a defect
  • Damage caused by exposure to chemicals, perfumes, chlorine, or saltwater
  • Loss of stones due to improper storage or handling after delivery
  • Modifications or repairs carried out by a third party
  • Items without proof of purchase from Artificcers

Free Repair Service

If your jewellery requires repair due to a covered manufacturing defect, we will repair and return it to you completely free of charge. We stand behind every piece we create — that is not a policy; it is the standard heirloom quality demands.

Repair turnaround time: 7–14 business days from the date we receive your item, depending on the nature of the repair.

How to Avail the Repair Service

  1. Contact Us — Email afcr@artificcers.com or reach us via WhatsApp with your order ID, a description of the issue, and supporting photos.
  2. Receive Instructions — Our team will review your request and send you detailed packaging and shipping instructions. Do not send items without prior approval.
  3. Send via Courier — Carefully pack your jewellery and send it to us via a trackable courier service at the address provided.
  4. We Repair & Return — Once received and assessed, we will restore your piece and ship it back to you promptly.

Please note: Shipping charges to send the item to us are borne by the customer. Return shipping after a covered repair is provided by Artificcers at no charge.

Proof of Purchase

All warranty claims require a valid proof of purchase (order confirmation email or order ID) from Artificcers. The warranty is non-transferable and applies to the original purchaser only.

Need Help?

For any warranty or repair queries, email us at afcr@artificcers.com or call/WhatsApp +91 7011206413. We’re happy to help.